Scheduled Service:

Some customers can benefit from regularly scheduled on-site appointments. For example some customers find it beneficial to have their Troubleshooter come out for half a day every week, or 2 hours every month, etc. This allows Computer Troubleshooters to better interact with the staff and management, and provide more of an IT function. Regularly scheduled service is provided at a discounted rate based on the volume of work

VIP Service Plan:

Business customers who regularly use Computer Troubleshooters can benefit from our VIP program. In exchange for a set monthly service fee your Troubleshooter provides an array of discounts and improved services which will improve your business:

• Minimal monthly service fee
• Discounted hourly fee for on-site services
• Free telephone support (up to 15 minutes per incident)
• Preferred scheduling (priority response for emergencies)
• Complimentary preventative maintenance service call for all PC’s every 3 months with the Plus Option

Computer Assurance Plan (CAP):

The newest Computer Troubleshooters service plan, CAP is a fantastic way to get full-time IT support for your business without hiring additional staff. CAP plan customers get drastically discounted rates along with many key benefits in return for a modest monthly fee:

• Drastically discounted service rates (our lowest ever!)
• 2 hours free service every month
• Free preventative maintenance check for all PC’s every 3 months
• Free support via telephone, fax, and email
• 12 hour guaranteed response time for emergencies
• Priority scheduling
• Discount on hardware purchases & upgrades
• Free IT consultation & recommendations when needed
• Discount rates apply to service for employee’s personal computers as well (great staff benefit)
• Free service log and network map maintained to track problems and provide better support

These service plans were created to help small businesses get the most productivity from their technology investment. How can we help your business succeed?