The Blackberry Desktop Manager (BDM) expects a .pst file for the message store. Zimbra creates a .zdb message store instead. This incompatibility causes the BDM to crash when trying to configure synchronization with the Zimbra profile. By creating a hard link between Zimbra.zdb and Zimbra.pst, we allow the BDM to find a file which works.

Creating the hard link:

• Install Blackberry software >= 4.2
  
• Create the Install Zimbra Outlook Connector
• Run Outlook and configure the Zimbra Profile
  
• Run the cmd.exe
• Navigate to the users Outlook Profile folder. Usually "C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook"
• execute: fsutil hardlink create Zimbra.pst Zimbra.zdb
• Run Blackberry BDM
• Configure the BDM synchronization to use the Zimbra Profile
• Sync